We understand how frustrating it is for sellers and buyers whose parcels have become damaged during shipping, which is why Packlink aims to process damage claims in your favour. Your co-operation is needed in obtaining the photographic evidence so we can assess the fault of the courier in mishandling your parcel and compensate your claim in the shortest time as possible.
To be able to assess this damage claim correctly, we require images of the damaged parcel and packaging so we can assess the cause of the damage. These images that exhibit the condition of the product and the packaging are essential so that we can ascertain if the courier was at fault or the product was insufficiently packaged before the reported damage took place.
The photographs we require need to show the damage to the goods, the external packaging and the internal packing material. We understand that in some cases it may be difficult to obtain such photos, which is why we suggest to co-operate with the buyer in documenting the necessary photographic evidence upon delivery.
It is in our best interest to compensate you effortlessly, so please help us process your claim by proving images of the damaged parcel and packaging. Below you have some examples of photos that correctly document a damage claim.
- Damaged items photograph of the damaged goods in their entirety, the photograph should show the damage to the goods. Please note, a photograph (not just a close-up zoom) of the whole damaged item is needed.
- External packaging, Take a photo of the external/outer packaging so we can evaluate the external packaging that has been used. We strongly recommend to take a photo where we can also see the carrier postage label.
- Internal Packaging: take a photo of the internal packaging used to ship the parcel. The photograph should show all the internal packaging material used to protect the parcel during transit.
Important: keep the packaging used
We strongly recommend that you retain any damaged item(s) as well as the parcel packaging until any claim is settled.