ConContacttact
General information
- Estimated transit time: from Monday to Friday, excluding holidays.
- Home collection.
- Home delivery.
- Mandatory label.
- Two delivery attempts at no extra cost.
- Maximum weight: 32 kg.
- Possibility of requesting digital proof of delivery.
- Packlink customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.
Types of service
StarPack Air
- Service with international insurance.
- Consignments destined for Iran may not exceed 10 kg and must carry the dual-use letter to be exported.
- Requires a printer
: Mandatory label. - Transit: Estimated between 2 to 7 days, depending on the destination*.
- Delivery schedule: Throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 32.
- Maximum dimensions (cm): Maximum length: 150 cm. Total of the Maximum Length+Height+Width: 290 cm.
*If the shipment requires customs procedures, delivery will take longer.
Starpack Air Import
- Import service with international insurance.
- For shipments originating in Peru, collections are only accepted if the sender is a company.
- Requires a printer : Mandatory label.
- Transit: Estimated between 2 to 7 days, depending on the destination*
- Delivery schedule: Throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 32.
- Maximum dimensions (cm): Maximum length: 150 cm. Total of the Maximum Length+Height+Width: 290 cm.
*If the shipment requires customs procedures, delivery will take longer.
Label
Mandatory label. Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.
Delivery and collection times
- Collection times: are between 9 a.m. and 6 p.m.
- Delivery times: throughout the day
- During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
- The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
Tracking
Transit time
The transit depends on the contracted service; let us remind you of what we currently offer:
- Starpack Air: estimated between 2 to 7 days, depending on the destination*
- Starpack Air Import: estimated between 2 to 7 days, depending on the destination*
*If the shipment requires customs procedures, delivery will take longer.
Important On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day.
Conditions
- It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.
- If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
- The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
- The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
Proof of delivery
- Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
- Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
Insurance coverage
Included coverage
All services include the coverage stated in point Maximum liability of Packlink, in the Terms and Conditions of the service.
Additional coverage
It’s possible to contract an additional coverage for a maximum value of €2,500.
In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and Restricted Items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any insurance coverage.
Restrictions
- View the Prohibited and Restricted Items.
- View the SkyNet's conditions.
Contact
- Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact SkyNet, you can do so here.
- We are happy to help you via the Help Portal from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. Click Contact us now at the end of this page.