When you make an insurance claim, it is essential that you are able to justify the amount claimed. The best way of doing this is providing the purchase invoice of the item. In case the invoice is not available, and when accepted, you can provide a self-declaration of the value (Affidavit)- you´ll have access to a template of self-declaration in our claim form. However, it is still necessary to provide evidence of that amount estimated.

Below, we detail the most common cases, if you do not find yours, we will be happy to assist you through our Contact Form:

Case 1: Personal equipment

When a customer sends, for example, textbooks acquired the previous year, but does not usually keep the receipt. In this case, the simplest thing is for you to send us a screenshot of a website that sells the same product, where the selling price is displayed.

Case 2: Buy / Sell between users online platforms

Every day millions of users buy and sell their articles through online platforms. If you have sold or bought something, in some of them, as a general rule there is a conversation or an advertisement where the price is detailed. In this case, the best proof is a screenshot of the conversation, if you accompany it with a bank transaction, payment gateway operation type Paypal, confirmation payment eBay order among others.

Case 3: Sales between individuals

Other cases, less common, are the sale between individuals where there is a contract between both, which includes personal I.D., Personal Data and Address of both parties, Date, Product, Payment Method and price of the item. This document, signed by the two is very useful, if it is accompanied by the bank transaction (if it exists) as it will help the claim to be processed quite easily.