To obtain the invoice for your shipment, you must request it during the service purchase process. Otherwise, you will receive a simplified invoice via email whose VAT will not be deductible.
To request a deductible VAT invoice, you must follow the instructions below:
- In the fourth step of the contracting process: 4. Payment Details, locate the Invoice section.
- Check the option I need a VAT Invoice for my shipment.
- Immediately, a form will be displayed where you can enter the necessary information for the invoice creation.
- By default, the sender's data will be displayed. If you want to input a different information, manually fill in the required fields with your chosen data (business name, VAT ID, email, phone, address, country, postal code).
- Make sure that all data is correct. Once Packlink has issued the invoice, it will not be possible to modify the document.
- Click Save billing information.
- Select and enter your payment method details to complete the shipment.
After completing the shipment, you will receive the invoice via email.
Important
- Invoice generation may take up to 7 (seven) days after you have completed an order. If after this period you have not received it, please contact the Packlink Customer Service team by sending a request via the support page and choosing the Billing option. In this way, our agents will verify the incident and will send it to you via email.
You can also request a rectification invoice in cases related to the cancellation or refund of a shipment/charge.