⚠️HOW CAN I CANCEL A SHIPMENT?
If after the payment you realise that there are errors on the label, please do not have your parcel collected. Cancel the shipment with the error and purchase a new one, the cancelled shipment will be refunded. Any corrections made by pen regarding address, postal code, location, will not be taken into consideration by the carrier and Packlink will not be held responsible in any way nor manage the related problem.
You can request a cancellation by clicking on "Cancel shipment". You will need to provide the shipment reference number that begins with UN2020COM0001234.
CANCELLATION POLICY - TERMS and CONDITIONS
After confirmation of cancellation by our customer service, Packlink will not be held responsible in any way for any missing items and / or requests for compensation. Furthermore, no assistance can be given for the order in question after our cancellation confirmation.
DO NOT HAVE YOUR PARCEL COLLECTED AFTER THE CANCELLATION
For home pick up service, please allow up to 48 hours to let the request get to the responsible branch of the carrier. For this reason sometimes the courier might still show up at the collection address. Should the courier show up for collection, do not hand over the goods as we will no longer have any information on the transit of the shipment after the removal of the order in the system. Any additional costs related to inventory or returns for non-deliverable goods, as well as any other administrative expenses that may arise will be charged to you within 60 days.