During the service's purchase, you will need to introduce a phone number for the collection and for the delivery in case of any incidents. However, not every drive carries a company phone or can issue calls, so they won't be able to contact you.
Usually, the resolution of most incidents during the collection or delivery is handled by the carrier's main office once the route has finalized, so they tend to issue calls during the next day.
If it's an international shipment it is vital to provide a phone number from the same country as the collection or delivery. Even though roaming services in the EU are included in most mobile plans, most carriers do not issue calls to foreign numbers and in most cases, their devices automatically block these kinds of calls.
Our platform automatically detects the country you are shipping your parcel and will add the correct prefix. All you need to do is just introduce the correct phone number.
Lastly, and as you know, it is vital to keep track of your shipment so you can notify us if there is any incidents during the collection, transit, or delivery so we can contact the carrier and work on a satisfactory resolution to the issue.