If the shipment tracking indicates that the goods have been delivered, but the recipient claims not to have received the goods, you, the sender, can request proof of delivery signed by the recipient.
Standard services do not guarantee delivery to a specific recipient and the carrier has the obligation to deliver the goods to the address indicated on the shipping label, but they do not have the obligation to deliver them to a specific person.
The goods can be delivered to the building's concierge / secretary's office or to a neighbour to avoid storage costs. The goods can be also delivered into a safe place location: Delivery into a safe place
Signature required: If you wish to have your parcel signed by the recipient, you can select a service that includes“Signature required on delivery”and your parcel will be delivered only upon signature of the recipient. Please note that proof of deliveryis not specific to a household and the courier can also obtain a signature from neighbours. Proof of delivery (POD) is only available for certain services and only upon request. If you need the proof of delivery, please contact our customer service and will provide it.