Carrier labels are shipping documents that must be printed and attached to the parcels.
Each carrier has its own label where all the information of the shipment is shown:
- Shipping barcode
- Shipping ID for tracking
- Sender information
- Recipient information
- Information on the weight and size of the shipment
Labels are provided in the confirmation e-mail we have sent you after you purchase a shipment with us and can be downloaded in a PDF format. Click on "Print the label" to access your shipping label.
If the PDF of your shipping label does not download, a technical problem may have occurred, or the courier system may be taking longer to process the shipping request and has not instantly generated the document. In this case, please contact us and we will provide you with the label.
Remember that it is always mandatory to print the label and attach it securely to each parcel.
When the carrier comes to pick up your package, or you bring it to a drop off point, further payment will not be required. If you are asked to pay it is either because you have not printed nor correctly applied the label on the package.