Sometimes delays can occur in the transmission of data from Packlink to the carrier system.
When you see the message "your label is in process" for more than 3 minutes, we first suggest you to re-load the page using the F5 key.
Often it is sufficient to refresh the page so that the shipping documents can be correctly displayed on the platform.
If the label is not yet available after reloading the page, you will need to send a request for assistance to our Customer Support.
To reduce the cases of ''Carrier Error'', we advise you to never use accents and / or unconventional characters in the address of the sender or destination (à, ª, º, ä, etc). As the shipping platform automatically imports the buyer's shipping details, we encourage you to always check all information and make the necessary changes before confirming the order.