To purchase a shipment through Packlink, you must pay for it online through our platform.
If you want to get the transport costs back, you can purchase cash on delivery service (COD) that allows the sender to collect from the recipient a specified amount of money.
Once the shipment is delivered, the amount you have requested will be paid back to you by bank transfer within 15 days from the day after the goods have been delivered and the recipient has been charged.
For example, if the shipment costs €5.00 and you want to recover that expense, you must detail a higher amount to be charged to the recipient, since the cash on delivery service carries a minimum additional charge of €3.63 VAT included (depending on the amount to charge). For this reason, to the €5.00 of the shipment, you must add €3.63 of the COD commission and indicate in the purchase flow €8.63 to be collected at the destination.
In our Help Center we explain how to purchase a shipment with cash on delivery service.