Sometimes the pick up is not successful and the carrier indicates the following reasons as causes of a failed pick up:

• Sender absent at address
• Sender (office-based) closed during business hours

But don't worry you will be able to book a new collection and in this article we explain how to request a new collection.  

If you missed a pick up, it is important to know that couriers do not come back the same day, therefore, you can schedule a new pick up only for the next business day. Remember to always inform us of any closing times of your business.

We also inform you that it is mandatory to ensure the presence of someone at the home address during the entire time slot provided for collection.

To reschedule a new pick up click on the link below

RESCHEDULE PICK UP