If you will not be available on the collection day and would like to modify it, please contact the Packlink Customer Service team by sending a request via the support page and choosing the Pickup option. Make sure to specify the most convenient date for you.
Our agents will get in touch with you as soon as possible via email to confirm if it is possible to make the change.
Important
The pick up must request at least 24 hours. Please note this so that your collection request can take place.
If the request is less than 24 hours, we recommend you cancel the shipment and book a new one with the correct pick-up date. So you will avoid possible delays or inconveniences in the transport process.
Remember that collections or deliveries are not available on weekends or holidays. Therefore, no modification will be possible in this case.
In our Help Center we explain how to cancel a shipment.