The status Generating Labels means that our system is transmitting your data from our Packlink platform to the carrier system. Your labels are being processed and you will shortly be able to download them. However, sometimes delays might occur while transmitting this information to the carrier.
This issue can take between 10 and 15 minutes. However, sometimes there may be delays in the data transmission or errors in the labels generation process.
If after this time, you have not received the label via email, please report the incident to the Packlink Customer Service team by sending a request through the Labels form of our Help Center.
Our agents will send you the label of your shipment via email.